About

ShuttleQ  was not created in a lab — it was created out of necessity, and was tested and perfected by managers and staff working in the hospitality field. The system was created to actively manage shuttle fleets and customer parking. Before ever being offered on the market, ShuttleQ was tested in the cauldron of South Florida’s busiest tourist seasons, with thousands of weekly guests arriving and departing via hundreds of shuttle routes to airports, cruise ports and other tourist destinations, all efficiently and effectively managed via ShuttleQ.

 Take full control of your shuttle fleet, guest transportation, and booking all from a cloud-based Fleet Management Software and start effectively managing all aspects of customer transportation! Customizable Inputs include guest requests, routes, user tracking, financials and performance tracking features. Field operatives and drivers are able to give and receive real-time updates to the system via mobile device access (iPhone and Android). Cloud-based services mean no service calls for outdated systems, no bulky hardware, and no software to download — all ShuttleQ software is managed, hosted and updated centrally by ShuttleQ designers — you get the most up-to-date version of ShuttleQ, at all times!

Shuttle Transportation, parking services and other Fleet Management services are an essential part of the hospitality business.

Transportation of customers to and from a business location to their destination leaves a lasting impression of your business — after all, transportation to and from your doorstep is the first and last experience a guest has!

Unfortunately, transportation management for hospitality businesses are mostly managed via a series of phone calls, clipboards and long, inefficient communication chains, leading to missed pickups, frustrated customers, and negative first (and last) impressions.

Lack of constant contact and real-time updates between the customer, the business and the driver creates a bottleneck of miscommunication and misinformation. Without a proper system for managing fleet information, the path of communication is unilateral and inefficient: The customer contacts the business with a pickup request or concern, the business attempts to contact the driver, the driver contacts the business with a response and the business eventually contacts the customer. Throughout this unilateral chain of communication, there is ample opportunity for misunderstandings, or a complete breakdown of communication, once again leading to frustrated, uninformed customers waiting for a pickup that may never arrive.

ShuttleQ eliminates the unilateral and inefficient chain of communication by providing an unprecedented level of connectivity, accountability and bi-lateral information flow between the three actors of transportation customer relationship management: THE CUSTOMER, THE DRIVER and THE BUSINESS.