Many dealerships, tourist destinations, and hotel front desks use Waitlist to put their guest on an interactive, digital list. The list is fully customizable with room or reservation numbers, package arrival notifications and wait times. Requests for fax or key information can be made via the Waitlist.
Once a guest or customer is on the Waitlist, ShuttleQ will send a confirmation to the guest and a notification to internal personnel once a request is ready. A simple click or push of a button sends out a text to let the guest know their request is ready. With this level of automation, the guest or customer will always be kept in the loop of what is going on with their request. Guest or customer satisfaction will increase leading to more business and better results.
ShuttleQ gives any client the capability to personalize the messages or notifications the customer/guest receives when added to the Waitlist.
Airline Crew and Distressed Passenger Management
ShuttleQ is the leading crew shuttle transportation planning, tracking and management technology. Effective and efficient tracking, managing and recovery of crew is a massive undertaking for airline hotels. ShuttleQ can track the inbound and outbound flights including delays and cancellations, track the shuttle service and provide crew and passengers real-time shuttle tracking with distance to destination and availability. ShuttleQ works with many airline crew and distressed passenger organization companies that utilize their own imported lists with ShuttleQ’s seamless interfacing for updated tracking.
Hospitality businesses only get one chance to make a great first impression — and it is all in the hands of the front desk and shuttle drivers: those who work with your customers or guests before you ever do!
Automotive Dealership Solutions
For dealerships that have a shuttle for customers who must leave their vehicle with the service department for a prolonged period of time. ShuttleQ can help manage all guest pickups and drop-offs. Most service customers do not want to wait, and need to be dropped off at home, at work, or at the nearest mass public transportation hub. Those same customers need to be picked up from those, or maybe even different locations when their vehicle is ready. Customers will receive notices, updates and confirmations so they can feel that the dealership has their convenience at the forefront.
Customers can schedule a pickup and/or drop-off by calling their service department or advisor, using a kiosk in the lobby or a link on the dealership website.
ShuttleQ easily integrates with some of the most popular and widely-used dealership customer schedule systems.
Guests and Customers love great service and expect the convenience of tracking their shuttle in real-time, much like they do on popular applications such as Uber and Lyft. Reduce complaints and enhance the overall guest satisfaction through GPS tracking information displayed right on the website, available to your customers and guests via the kiosk, online or via their smartphones & tablets.
API From & To ShuttleQ.com
ShuttleQ has a robust API library. This API is included with the backend to support concurrent real-time connections with various other applications.
ShuttleQ’s flexibility to interface with various programs and scalability to fit any size business comes via a highly modifiable backend for ShuttleQ using open source technologies like Redis, PostgreSQL, and Java.
Our shuttle management web application offers:
Customer calls with a pickup request. Your front desk can easily schedule a pickup at a specific time and location with just a few clicks! Once the pickup and guest information has been input, the pickup can be assigned to any and every member of your transportation team who will immediately get the pickup information and request via their mobile device. ShuttleQ.com’s color-coded intuitive reservation dashboard allows easy tracking of pending, outstanding and completed customer pickups! SHuttleQ.com tracks every measure of time during the transaction: a timestamp for dispatch, guest pickup and guest drop-off. SHuttleQ.com can handle all three types of guest transportation request:
- Dispatch: Customer calls the operator/front desk and requests immediate pickup. A driver is assigned to the pickup. Both guest and driver are notified immediately via their text, email or their mobile web app.
- Reservation: The guest uses the SHuttleQ.com application to schedule a specific pickup time for a tour or transportation, or reserve a spot on an existing, planned route. Once the reservation is scheduled, the customer is notified via email, text or the mobile web app as is the assigned driver.
- Pending Reservation: Customer books a reservation for a tentative pickup time. via calling the operator or directly ShuttleQ.com. This is the case if the customer is arriving via airline, cruise ship or tour, with an uncertain exact time of pickup. Once the customer is ready, the customer can call to request pickup or use their mobile web app, which will convert the pending reservation into a dispatch.
Track all your transportation assets in real time with ShuttleQ.com! Our specialized Feet Management software allows your front desk and managers to keep track of all customer transportation transactions via ShuttleQ.com’s intuitive dashboard. All pending, outstanding and completed customer pickups are visible on an easy-to-read, interactive menu. ShuttleQ.com tracks every measure of time during the transaction: a timestamp for dispatch, guest pickup and guest drop-off. In the case of a missing guest at time of pickup, the system can mark the guest request as a pending. The system sends a message to the guest and keeps track of the order until the guest makes contact again and requests another pickup.
Love to get accurate data on your business performance? ShuttleQ.com’s reporting gives you in-depth transportation performance data to allow you to manage your fleet in the most efficient and cost-saving way possible. Create reports and documents to enhance your quality-control process and keep track of every aspect of your guest transportation! Print or export reports to PDF and Excel to track reservation status, driver performance and parking availability, organized by date, driver, operator, locations or time – sort by any field or view. Determine how well your fleet is servicing your guests how many trips were completed and which employees contributed the most. The software automatically documents all trips and transactions for easy referencing!
Commission Reporting: Create reports based on creation of the transportation or tour request, who collected the revenue and/or the driver who initiated the sale.
Issue car-specific parking permits right away, while the guest is checking in for different types of parking (Park & Cruise, Long-Term, CDL) and multiple lots. Our parking management tab compiles all parking permits in one location, provides parking passes on-demand and automatically calculates the correct fees for your lot via a customizable business-specific prompt. Create custom billing scripts based on number of people, luggage, hour or day. ShuttleQ.com’s parking management page can give you a real-time, customizable status reports on the status of your customer lot. Manage parking from multiple locations and create custom packages that include parking and other guest needs.
Built into the ShuttleQ.com platform is the ability to send advertising directly to customers via their mobile web app or printed confirmation pages or parking permits. Businesses can self-advertise to their customer base or cross-promote other businesses and affiliates to your customer base. Your business can charge for this premium advertising space and add another stream of revenue, all via ShuttleQ.com!
ShuttleQ.com allows you to manage your transportation information and employees with one simple program! Establish accounts for all members of your front desk staff, management and fleet drivers. Receive customizable alerts based on pickup and drop-off thresholds to make sure guests are being taken care of, and to be ready with a solution if they are not. ShuttleQ.com provides you with an unprecedented level of connectivity, accountability and bi-lateral information flow between the three actors of transportation customer relationship management: THE CUSTOMER, THE DRIVER and THE OPERATOR.
Put the customer information you collect through the ShuttleQ.com reservation and communication system to good use. ShuttleQ.com allows you to relay marketing information and calls to action directly to your customers through email or text messages — all without any additional costs! Turn a one-time guest into a repeat customer with a customizable email message promoting a discount, promotion or a new feature of your business, and put your collected customer information to work! Interested in marketing to your customer base in the future? ShuttleQ.com collects email addresses so that you can send important information and conduct email marketing campaigns in the future!
FEEDBACK & REPUTATION MANAGEMENT
In the age of social media and unprecedented demand for business transparency and customer interaction. With ShuttleQ.com’s Feedback component, you can send a “Thank You” or a follow-up to every guest with a call to action for a survey or review — get instant positive reviews on your site, on booking sites or on social media from satisfied customers!
Have an unsatisfied customer who is claiming that your shuttle took too long or failed to pick them up? With ShuttleQ.com, you or any of your managers can instantly print a report for the customer, with accurate information on which employee took the reservation, which driver performed the pickup and accurate time stamps of the customer’s reservation request call, wait time, route time, pick-up and drop-off. Have accurate information at your fingertips, any time there is a complaint!
Define roles, create assignments, allow different levels for multiple tiers of access. The levels can be split into Contractor, Front Desk Staff, Manager, Administrator and Driver. All levels of access can also be drivers, and receive pickup requests if needed.
BILLING & REVENUE MANAGEMENT
Build custom, comprehensive pricing packages via ShuttleQ.com. Input unique prices for each of your routes and parking services into our software package for easy billing during the customer reservation process. Create specific geographical Travel Zones with variable charges based on distance. Establish a minimum charge, calculate charges for additional passengers, and determine fees for travel between Zones or Locations. Charging customers can be based on Zones or Trips input into the system based on number of guests (adult and child), luggage, and time taken. ShuttleQ.com takes the hassle out of calculating fees, and creates pricing continuity for increased customer satisfaction!